Free shipping in all our products!

FAQ

PRODUCTS

1 - What kind of products do you have?

We offer a wide range of products selection in different niches and categories, like Kitchen, Garden, Art & Decor or Electronic. We are also continuously adding new products and categories to our collection. Don’t miss a thing :)

 

2 - Is the item I want on sale soon?

Unfortunately, we do not know if an item will go on sale or be marked down until it actually happens. It is possible for different variations within the same product to have different prices. For instance, if a blue is selling better than a pink one, we might discount the pink to boost sales.

 

3 - How can I write a review on a product?

You can use our Social Media (Instagram, Facebook, Linkedin) to get in touch with us. Your feedback is important. We value and appreciate your compliments, suggestions or complaints in order to improve our services and the way we communicate. Feel free to send us an email to info@miajo.com

 

4 - The item I want is out of stock. What do I do now?

We are sorry to know that the item you want is out of stock. Due to the high number of sales some of the products are sold out. Nevertheless, please send us an email at info@miajo.com and we are happy to inform you when is the product coming back in stock.

 

 

ORDER A PRODUCT

5 - The item I want is out of stock. What do I do now?

We are sorry to know that the item you want is out of stock. Due to the high number of sales some of the products are sold out. Nevertheless, please send us an email at info@miajo.com and we are happy to inform you when is the product coming back in stock.

 

6 - Is the item I want going to go on sale soon?

Unfortunately, we do not know if an item will go on sale or be marked down until it actually happens. It is possible for different variations within the same product to have different prices. For instance, if a blue is selling better than a pink one, we might discount the pink to boost sales.

 

7 - I tried to check out and the item in my shopping cart disappeared, what happened?

We are sorry that you were not able to complete your order. The selection on Miajo.com is live and reflects what is in stock at that moment.  Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.  If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart. However we would like to help you purchasing the product you want so please send us an email to info@miajo.com and we’ll get back to you as soon as that product is available.

 

8 - When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, American Express and Paypal for all orders.

 

9 - Do you match prices if an item goes on sale after my purchase?

If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact us by email info@miajo.com, and we'll assist you, please make sure you have your order ID# ready (you can find this number at the emails we have sent you before).

 

 

PAYMENT

10 - How do I know if it’s safe to shop with you?

We take great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.

 

11 - Do you accept international credit cards?

We do accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping.  We apologize for any inconvenience this may cause.

 

12 - Do you allow Cashier's Checks or Money Orders?

Currently we do not accept Cashier's Checks or Money Orders. We only accept Visa, MasterCard, Discover, American Express and Paypal for all orders.

 

13 - Do you charge sales tax on any item?

MIAJO is required by law to collect sales tax on orders shipped to California. If you are shipping to any address in California, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

 

14 - Important Sales Tax Information

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

 

15 - Is it safe to use my Credit Card on your website?

Yes! We understand that the safety of your personal information is extremely important to you and that’s why we use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. We also use Shopify.com secure payment service and Paypal for a secure payment.

 

16 - Is it safe to use my Debit Card on your website?

Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

 

17 - What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, American Express and Paypal for all orders.

 

18 - How do I make payments using Paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After completing this process, a payment advice will be automatically generated to Miajo system for your order. It's fast, easy & secure.

 

19 - Can I pay using PAYPAL without a PAYPAL account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed. 

 

20 - I tried to check out and the item in my shopping cart disappeared, what happened?

We are sorry that you were not able to complete your order. The selection on Miajo.com is live and reflects what is in stock at that moment.  Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.  If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart. However we would like to help you purchasing the product you want so please send us an email to info@miajo.com and we’ll get back to you as soon as that product is available.

 

21 - When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, American Express and Paypal for all orders.

 

22 - How long will it take for my order to arrive after I make the payment?

Preparing your order and shipping can take 1-3 days. However depending on shipping address your order can take from 3-7 days to arrive at the final destination. If you experience delays in receiving your order, contact us immediately at info@miajo.com and we will help to confirm the status of your product(s).

 

 

SHIPPING

23 - What are your shipping and return policies?

Unlike many other websites that have special rules and lots of fine print, we offer free shipping on most of the orders placed on the website, with no minimum order sizes or special exceptions. For assistance with your return or exchange, please email us at info@miajo.com

 

24 - How can I change my shipping address?

By default and with the purpose of saving you time, the used shipping address will be saved into our system. However you can change it in a simple way. Next time that you’ll check out your order, just change the default shipping address that will be displayed.

 

25 - Do you do international shipping?

In this moment unfortunately all our products can only be sent domestically inside the United States. However we are working on expanding our business globally.

 

26 - How do you ship my orders?

We work with UPS, USPS or Fedex to deliver orders to you.

 

27 - How can I track my orders?

After replacing your order, you will receive a confirmation email with an ID#. Once your order is shipped you will receive another email with the shipping tracking number. After order delivery you will receive a third email notifying you of that.

 

28 - How long will it take for my order to arrive after I make the payment?

Preparing your order and shipping can take 1-3 days. However depending on shipping address your order can take from 3-7 days to arrive at the final destination. If you experience delays in receiving your order, contact us immediately at info@miajo.com and we will help to confirm the status of your product(s).

 

29 - What can cause my order to be delayed?

If the billing information you provided does not match with what your bank has on file (including address and telephone number), your order may be delayed. We all love sending gifts to others as much as we love receiving them. However, if you are shipping to an address differently than your billing address, your order may be delayed.

 

30 - What happens if there’s been a delivery mishap to my order? (Damaged or Lost Delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any products that is damaged during shipping should not be thrown away before taking photo proof and emailing the photo of the affected sample and your order ID # to us at info@miajo.com (if applicable). We will investigate the issue and provide options for full refund or send a replacement on qualified orders.

 

 

RETURN/CHANGE A PRODUCT

31 - I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase you can return your item(s) for a full refund within 30 days of purchase. (Returns must be in a new condition, in the state you received them, and in the original packaging.) The easiest way for you to return the merchandise is sending us an email at info@miajo.com . We will provide a prepaid shipping label for your return if you paid for shipping when placing your order. Your order will not be qualified for prepaid shipping return label if you received a free shipping on your order when placed. You will be responsible for returning the product to our return address before receiving your refund. Make sure the product is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing barcodes. You may drop off your return at any authorized shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit the shipping carrier website. For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

 

32 - I would like to return a gift that was sent to me. How do I do that?

We are very sorry to know the gift did not work for you. Please email us at info@miajo.com for assistance returning the item. We will need some information in order to pull up the account that the gift was purchased on. You will have to provide us the order ID number (that you can find at the emails we sent you), the purchaser phone number, first and last name and email address. Any gift item being returned will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label if applicable to send the item back. Once we have received the item and processed the return the refund will be sent to the purchaser account.

 

33 - Can I exchange my order instead of returning it?

As a MIAJO customer you have the option of exchanging an order instead of returning it for a refund, just send us an email to info@miajo.com

 

34 - How long does it take for me to get a refund?

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

 

35 - What happens if there’s been a delivery mishap to my order? (Damaged or Lost Delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any products that is damaged during shipping should not be thrown away before taking photo proof and emailing the photo of the affected sample and your order ID # to us at info@miajo.com (if applicable). We will investigate the issue and provide options for full refund or send a replacement on qualified orders.

 

 

CONTACT CENTER

36 - How can I get assistance if I need it?

Quick and Easy Solution - We're Here to Help You! Email us to: info@miajo.com

 

37 - Do you offer Live Chat support?

We do not have a Life Chat Support, but we are available 24/7 for any question or concern that you may have. Please feel free to send us an email to info@miajo.com and we promise to be as quick as possible on our answer.

 

38 - How do I unsubscribe from any of your mailing lists?

There are two quick and easy ways to unsubscribe from our mailing list.

    1- Email us at info@miajo.com

    2- Click on Unsubscribe button at any of the emails you received from us.

 

39 - The item I want is out of stock. What do I do now?

We are sorry to know that the item you want is out of stock. Due to the high number of sales some of the products are sold out. Nevertheless, please send us an email at info@miajo.com and we are happy to inform you when is the product coming back in stock.

 

40 - How do I know if it’s safe to shop with you?

We take great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.

 

41 - How can I write a review on a product?

You can use our Social Media (Instagram, Facebook, Linkedin) to get in touch with us. Your feedback is important to us. We value and appreciate your compliments, suggestions or complaints in order to improve our services and the way we communicate. Feel free to send us an email to info@miajo.com